Ticketing Officer

Job Description

• our responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide
• Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations
• Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.
• Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients
• Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with up gradation of customer service.
• Determine whether the ticket is available on the required date requested by customer or not.
• Prepare customer invoices and accept payment.
• Follow up with airlines companies for refunding and capping tickets.

Job Specification

• Bachelor completed in tour/travel preferred
• IATA certified / worked in IATA accrediated travel agency
• Amadeus, Galileo, Sabre system knowledge