Customer Service Representative

Department: Customer Service

Employment Type: Full-Time

Location: Green Life Experience

Position Summary

Green Life Experience is seeking a customer-focused, enthusiastic, and responsible Customer Service Representative to deliver outstanding support to our customers across multiple communication channels. As the first point of contact, you will assist customers with product inquiries, order updates, warranty claims, after-sales support, and issue resolution while ensuring every interaction reflects our commitment to exceptional customer experience. This role requires strong communication skills, problem-solving abilities, attention to detail, and a positive attitude.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, social media, and messaging platforms.
• Provide accurate information about products, pricing, promotions, warranty policies, and company services.
• Assist customers with product recommendations based on their requirements.
• Handle complaints, returns, exchanges, warranty claims, and service requests professionally.
• Coordinate with sales, logistics, warehouse, and technical support teams to ensure timely issue resolution.
• Follow up with customers until their concerns are fully resolved.
• Process customer orders and maintain accurate customer records in company systems.
• Guide customers on product setup, usage, and basic troubleshooting.
• Maintain a high standard of professionalism, empathy, and customer satisfaction during every interaction.
• Escalate complex issues to the appropriate department when necessary.
• Stay updated on new products, company policies, and promotional campaigns.
• Support other customer service and administrative activities assigned by management.

Required Qualifications

• Minimum +2 completed (Bachelor's degree running or completed preferred).
• Fresh graduates are encouraged to apply.
• Previous customer service, retail, or call center experience is an advantage but not mandatory.
• Excellent verbal and written communication skills in Nepali and English.
• Basic computer proficiency, including Microsoft Office and internet applications.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving skills with a customer-first mindset.
• Positive attitude, patience, honesty, and willingness to learn.

Preferred Skills

• Excellent interpersonal and communication skills.
• Active listening and empathy.
• Time management and organizational abilities.
• Ability to remain calm under pressure.
• Teamwork and collaboration.
• Basic knowledge of smartphones, consumer electronics, and accessories is an advantage.

What We Offer

• Competitive salary and performance-based incentives.
• Training and career development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within Green Life Experience.
• Employee discounts on company products.

At Green Life Experience, we believe exceptional customer service creates lasting relationships. If you enjoy helping people, solving problems, and delivering memorable customer experiences, we'd love to have you join our team.